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Detailed Payment and Delivery Terms

Last updated: 15 September 2026

1. Accepted payment methods

The payment methods currently available are displayed at checkout and may include:

• payment card;
• online bank payment;
• bank transfer;
• another method expressly displayed at checkout.

Available methods may differ by delivery country, order amount and payment provider.

The Customer must provide accurate billing information and be authorised to use the selected payment method.

2. Payment timing

Orders are fulfilled only after payment has been successfully authorised or received, unless SubieTime has expressly agreed to another arrangement.

For bank transfers, the Customer must state the order number in the payment reference. If payment is not received within 5 business days, SubieTime may cancel the order and release the stock.

Bank and currency-conversion fees charged by the Customer’s bank or payment provider are borne by the Customer.

3. Payment security

Card and online payments may be processed by independent payment-service providers. SubieTime does not ordinarily receive or store the Customer’s complete payment-card details.

Payment providers may reject, delay or verify a payment for security, sanctions-compliance or fraud-prevention purposes.

4. Order processing

In-stock orders are normally prepared for dispatch within 1-3 business days after payment confirmation.

Products marked as special order, supplier stock, backorder or made to specification are subject to the timeframe shown on the product page or confirmed separately.

Where an order contains products with different availability dates, SubieTime may:

• dispatch the complete order when all products are available; or
• offer split delivery, potentially subject to an additional delivery charge agreed with the Customer.

5. Delivery territories

SubieTime delivers to Latvia and other European Union member states.

Any delivery restrictions are displayed no later than the beginning of checkout.

Orders to destinations outside the European Union may be subject to customs duties, import taxes, brokerage fees and local restrictions. Unless expressly stated otherwise, these charges are not included in the checkout price and are payable by the recipient.

The Customer is responsible for confirming that the ordered product may lawfully be imported and used in the destination country.

6. Delivery methods and charges

Available carriers, parcel terminals, courier services, collection options and corresponding prices are displayed at checkout.

Delivery charges depend on destination, parcel dimensions, weight, value and selected service.

The delivery price confirmed at checkout applies to the order unless inaccurate shipment data, an exceptional oversized item or an obvious technical error requires a corrected quotation. In that case, the Customer may accept the revised charge or cancel the affected order for a full refund.

7. Delivery estimates

Any stated delivery time is an estimate unless SubieTime expressly confirms a fixed deadline.

The total delivery period consists of order-processing time and carrier transit time. Weekends and public holidays are not normally business days.

If delivery to a Consumer has not occurred within the agreed period, or within the period required by law where no specific period was agreed, the Consumer may exercise the remedies provided by applicable law.

Carrier tracking information is provided where available.

8. Customer’s delivery responsibilities

The Customer must provide a complete address, correct postal code, accessible telephone number and accurate recipient information.

The Customer must collect a parcel within the carrier’s stated storage period and remain reasonably available for courier delivery.

If a shipment is returned because of an incorrect address, non-collection, refusal without lawful grounds or repeated failed delivery, SubieTime may deduct or request the reasonable direct costs of return and renewed delivery, except where prohibited by mandatory consumer law.

9. Transfer of risk

For Consumers, the risk of accidental loss or damage transfers when the Consumer or a designated third party other than the carrier physically receives the goods.

If the Consumer independently appoints a carrier not offered by SubieTime, risk may transfer when the goods are handed to that carrier, as permitted by law.

For Business Customers, risk transfers when the shipment is handed over to the carrier, unless otherwise agreed in writing.

10. Damaged or incomplete delivery

The Customer should inspect the external condition of the shipment before accepting it where reasonably possible.

If damage, missing packages or tampering is visible:

1. note the damage in the carrier’s delivery record;
2. photograph the complete package, shipping label, damage and internal packaging;
3. retain all packaging and the product; and
4. contact info@subietime.com promptly with the order number.

The Customer should not install or use a visibly damaged part before contacting SubieTime.

A Consumer’s failure to report damage immediately does not automatically remove mandatory statutory rights, but may make it harder to establish that damage occurred before delivery.

11. Unavailable goods

If a product becomes unavailable after the order is accepted, SubieTime will contact the Customer and may offer:

• a revised delivery estimate;
• a suitable alternative, accepted by the Customer;
• partial fulfilment and refund for the unavailable item; or
• cancellation and refund.

SubieTime will not substitute a materially different product without the Customer’s agreement.

12. Contact

Questions about payment or delivery should be sent to:

Email: info@subietime.com
Telephone: +371 29 888 820
Order support hours: Monday–Friday, 9:00–18:00 (Riga time, EET/EEST)