← Back to homepage

Terms and Conditions

Last updated: 15 September 2026

1. Seller

The online store SubieTime.Shop, available at https://subietime.shop, is operated by:

Legal name: SIA Replycan
Registration number: 40103853732
VAT number: LV40103853732
Legal address: Valdeķu iela 62 – 165, Rīga, LV-1058, Latvia
Returns and correspondence address: Valdeķu iela 62 – 165, Rīga, LV-1058, Latvia
Email: info@subietime.com
Telephone: +371 29 888 820
Operating country: Latvia

Hereinafter referred to as “SubieTime”, “Seller”, “we”, “us” or “our”.

2. Scope

These Terms apply to purchases made through SubieTime.Shop. By placing an order, the Customer confirms that they have read and accepted these Terms, the Payment and Delivery terms, the Privacy Policy.

A “Consumer” is a natural person purchasing primarily for purposes unrelated to their trade or profession. A Customer acting in connection with business or professional activity is a “Business Customer”.

Mandatory consumer rights are not restricted by these Terms. Provisions specifically identified as applying to Business Customers do not apply to Consumers.

3. Product information

We make reasonable efforts to ensure that product descriptions, images, manufacturer numbers, dimensions and compatibility information are accurate.

Product images may be illustrative. Packaging, markings, colour or minor design details may differ where the manufacturer has changed the product without changing its intended function.

Manufacturer part numbers take priority over general descriptions or illustrative images.

The Customer is responsible for providing correct vehicle information and checking whether a part is suitable for the intended vehicle. Where compatibility depends on the vehicle’s exact specification, the Customer should provide the complete VIN before ordering.

A part appearing visually similar does not guarantee compatibility. Vehicle model, production year, engine, transmission, market specification and previous modifications may affect compatibility.

If SubieTime expressly confirms compatibility in writing based on a complete and correct VIN supplied by the Customer, the Customer may rely on that confirmation. SubieTime is not responsible for incompatibility caused by incomplete, inaccurate or concealed vehicle information, non-original modifications or an incorrectly identified vehicle.

4. Prices and taxes

Prices are displayed in euros unless stated otherwise.

The checkout shows the total price payable, including applicable taxes and available delivery charges. Customs duties, import VAT, brokerage fees or other charges imposed outside the European Union are not included unless expressly stated.

SubieTime may change prices at any time. A price change does not affect an order already accepted by SubieTime.

In the event of an obvious pricing, technical or typographical error, SubieTime may decline or cancel the affected order. If payment has already been received, the amount paid will be refunded without undue delay.

5. Order process and formation of contract

Products placed in the shopping cart are not reserved.

After an order is submitted, the Customer receives an automated acknowledgement. This acknowledgement confirms receipt of the order but does not necessarily constitute acceptance.

The sales contract is concluded when SubieTime sends an order acceptance or dispatch confirmation, or otherwise begins fulfilment of the order.

SubieTime may decline an order where, for example:

• the product is unavailable;
• payment has not been authorised;
• delivery is not possible;
• vehicle or compatibility information is insufficient;
• the order appears fraudulent or unlawful;
• an obvious pricing or product-data error has occurred; or
• legal or manufacturer restrictions prevent fulfilment.

Where an order is declined after payment, SubieTime refunds the amount received using the original payment method unless otherwise agreed.

6. Availability and special orders

Stock status is based on information available when the Customer orders. A product shown as available may exceptionally become unavailable because of simultaneous purchases, supplier errors or stock discrepancies.

Products marked as “special order”, “backorder” or similar may have longer lead times. An estimated lead time is not a guaranteed delivery date unless expressly agreed in writing.

A product sourced from a supplier specifically after the Customer’s order is not automatically excluded from a Consumer’s statutory right of withdrawal. The withdrawal exception applies only where the product is genuinely made to the Customer’s specifications or clearly personalised, as provided by applicable law.

SubieTime will identify such personalised or made-to-specification products before the order is placed.

7. Payment

Available payment methods and any applicable conditions are shown at checkout and described on the Payment and Delivery page.

SubieTime may suspend fulfilment until full cleared payment is received.

The Customer confirms that they are authorised to use the selected payment method. Payment providers may perform fraud-prevention and verification checks under their own terms and privacy notices.

8. Delivery

Delivery methods, estimated timeframes, geographic restrictions and charges are described on the Payment and Delivery page and shown at checkout.

The Customer must provide complete and accurate delivery information. Additional costs caused by an incorrect address, refused delivery, failure to collect the shipment or repeated delivery attempts may be charged to the Customer to the extent permitted by law.

Risk of accidental loss or damage passes to a Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, receives the goods.

For a Business Customer, risk passes when the goods are handed to the carrier, unless agreed otherwise in writing.

9. Inspection upon receipt

The Customer should inspect the shipment as soon as reasonably possible.

Visible damage, missing packages or signs of tampering should be recorded with the carrier at delivery and reported to SubieTime promptly. Photographs of the packaging, shipping label, internal packaging and product should be retained.

Failure by a Consumer to report transport damage immediately does not remove mandatory statutory rights, but timely evidence may be necessary to determine when and how damage occurred.

Business Customers must report visible transport damage or quantity discrepancies within 3 business days after delivery and hidden defects within 7 business days after discovery, without prejudice to liability which cannot lawfully be excluded.

10. Installation and use of automotive parts

Automotive parts must be installed, configured and used according to the manufacturer’s instructions and applicable safety requirements.

Parts affecting safety, the engine, drivetrain, fuel, braking, steering, suspension, electrical systems or emissions should be installed by a suitably qualified professional.

The Customer is responsible for ensuring that modifications and performance parts are lawful for use on public roads and comply with vehicle inspection, registration, insurance, emissions and motorsport requirements in the relevant country.

SubieTime is not responsible for damage caused by incorrect installation, improper tools, contamination, unsuitable fluids, failure to replace required related components, unauthorised modification, competition use contrary to the product’s intended purpose, or continued use after a fault becomes apparent.

Nothing in this section excludes liability for a product that was already defective or non-conforming when delivered.

For a warranty or non-conformity assessment, SubieTime may reasonably request the VIN, mileage, diagnostic reports, fault codes, photographs, installation invoice and details of the installer. These requirements must not be used to obstruct a Consumer’s statutory rights.

Labour, diagnostics, towing and consequential installation costs are reimbursable only where required by applicable law or expressly approved by SubieTime in writing before the costs are incurred.

11. Right of withdrawal

Consumers purchasing at a distance generally have a statutory right to withdraw from the contract within 14 days without giving a reason, subject to the exceptions provided by law.

To withdraw, notify SubieTime within 14 days of receiving the goods, by e-mail to info@subietime.com or by post to Valdeķu iela 62 – 165, Rīga, LV-1058, Latvia, stating the order number and the item. A free-form statement is sufficient; the model withdrawal form under Latvian law may be used. The goods must be sent back within 14 days of that notification, unused, complete and in their original packaging.

We refund the amount paid, including the standard delivery charge, within 14 days of receiving the goods back or of proof of dispatch, using the same payment method unless agreed otherwise.

Parts that SubieTime does not hold in stock are ordered individually for the Customer on the basis of the order. This does not remove the Consumer’s statutory right of withdrawal, but the Consumer bears the direct cost of return, and the refund may be reduced to reflect any diminished value where the part has been installed, used, or where its packaging has been opened in a way that prevents resale.

By law the right of withdrawal does not apply to goods made to the Customer’s individual specification or clearly personalised, nor to sealed goods that are not suitable for return once opened for health or hygiene reasons, such as opened oils, fluids and chemicals.

Unless SubieTime has agreed otherwise, the Consumer bears the direct cost of returning goods when exercising the right of withdrawal.

The Consumer is responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

The statutory right of withdrawal does not apply to Business Customers. Returns by Business Customers are accepted only by prior written agreement, and specially ordered parts are as a rule not returnable.

12. Non-conforming goods and statutory rights

Consumers retain all rights concerning goods that do not conform to the contract under Latvian and other applicable mandatory consumer law.

A commercial or manufacturer’s warranty is additional to statutory rights and does not replace or restrict them.

Normal wear, consumable service life, damage after delivery, incorrect installation and incompatibility caused by incorrect vehicle information do not by themselves constitute non-conformity existing at delivery.

To submit a claim, write to info@subietime.com with the order number, a description of the defect and photographs. We reply within 10 working days and, where the claim is justified, repair, replace, reduce the price or refund, in accordance with the law.

13. Business Customer terms

To the maximum extent permitted by law, in transactions with Business Customers:

• SubieTime is not liable for indirect loss, loss of profit, loss of revenue, loss of production, business interruption or loss of anticipated savings;
• SubieTime’s aggregate contractual liability is limited to the price paid for the product giving rise to the claim;
• the Customer is responsible for professional compatibility checking and inspection before installation;
• goods correctly supplied are not returnable without SubieTime’s prior written approval; and
• any approved discretionary return may be subject to inspection, transport costs and a reasonable restocking charge communicated before acceptance.

These limitations do not apply to fraud, wilful misconduct or liability that cannot legally be limited.

14. Intellectual property

The website, SubieTime name, original photographs, videos, graphics, product texts and other original content are protected by applicable intellectual-property laws.

Content may not be reproduced, distributed, commercially used, scraped or republished without prior written permission, except where permitted by law.

Third-party trademarks and manufacturer names belong to their respective owners. Their use identifies product compatibility or origin and does not imply an unauthorised affiliation.

15. Reviews and user content

Where Customers submit reviews, photographs or other content, they confirm that the content is accurate, lawful and does not infringe third-party rights.

SubieTime may moderate or remove unlawful, irrelevant, abusive, fraudulent or misleading content. Genuine negative reviews will not be removed solely because they are unfavourable.

16. Force majeure

SubieTime is not responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, war, sanctions, border closures, strikes, carrier disruption, supplier interruption, governmental restrictions or widespread information-system failure.

17. Complaints and dispute resolution

Complaints must be submitted as an electronically signed document to info@subietime.com and should include the Customer’s name, order number, description of the issue and relevant evidence.

SubieTime will provide a response within the period required by Latvian law.

18. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Latvia.

A Consumer retains the protection of mandatory provisions applicable in the Consumer’s country of habitual residence where such protection cannot be excluded by agreement.

Disputes with Business Customers are subject to the jurisdiction of the courts of the Republic of Latvia at the Seller’s legal address, unless the parties agree otherwise in writing.

19. Changes

SubieTime may update these Terms prospectively due to changes in law, website functionality or business operations.

The version applicable to an order is the version made available when that order was placed, unless a mandatory legal change requires otherwise.

20. Severability

If any provision is found invalid or unenforceable, the remaining provisions remain effective. The invalid provision is replaced, to the extent legally possible, by a valid provision that most closely reflects its lawful commercial purpose.